Delivery information

All of our product prices include delivery costs to the UK mainland. We make an additional postage charge for other destinations.

We send items out every weekday to destinations within the UK and internationally. Large items, such as cues, cases and balls are sent via UKMail. For smaller items we use Royal Mail.

For UK deliveries we use UKMail's next day service and Royal Mail's small parcels services.

For overseas deliveries we use UKMail's international air services (along with a parcel broker service to ensure we're obtaining the best possible shipping rates) and Royal Mail's international signed for options.

The vast majority of UK orders for cues, cases and balls arrive the day after shipping. Smaller items such as tips may take a few days to be delivered. We aim to ship all orders within 48 hours of receipt, and often much sooner, although sometimes delays do occur. In these instances we'll contact you to keep you informed.

When ordering items additional delivery instructions may be added to the order during the checkout process. We will add these notes to the delivery slip for the courier. They are often able to use this information to know where to leave a package when you are out for instance.

If you have any questions regarding delivery please contact us.